Frequently Asked Questions (FAQ)

Frequently Asked Questions

About Outlet Products

What is an outlet product?
Outlet products are new, unopened, original-tagged clothing items from premium brands that come from previous season collections, overproduction, or collection changes. That's why we can offer them at favorable prices.

Are these new products?
Yes, all our products are new, unopened, and with original tags. They have never been worn or used.

Why are outlet products cheaper?
Outlet products usually come from previous seasons or are available due to overproduction. Since they are not part of the latest collection, manufacturers and distributors sell them at discounted prices.

Is there a warranty on the products?
Yes, legal warranty applies to all new products. If you find a manufacturing defect, we will of course exchange it or refund the purchase price.

What brands do you sell?
Our range includes products from leading domestic and international fashion brands. Brands constantly change depending on stock availability.

Ordering and Payment

How can I order?
Browse our products, select the desired item, add it to your cart, then follow the payment process.

What payment methods do you accept?
Outside Hungary, we accept secure online payments only. Depending on your device and destination, the available methods may include major debit and credit cards, PayPal, Apple Pay, Google Pay, and other electronic payment options displayed at checkout. Bank transfer and cash on delivery are not available outside Hungary.

Can I get an invoice?
Yes, we automatically issue an invoice for every order, which you will also receive by email.

Shipping

What is the shipping time?
For orders delivered within our European market, the estimated delivery time is 4–8 business days.

How much does shipping cost?
Shipping costs and any applicable free-delivery threshold depend on the destination country and are shown at checkout before payment.

Can I track my package?
Yes, we provide a tracking number for every package, which you will receive by email after dispatch.

Sizes and Products

How can I determine the right size?
For each product, we provide exact measurements (chest width, length, etc.) and the manufacturer's size chart. We recommend comparing these with your own clothing measurements.

What if the size doesn't fit?
You may exercise your right of withdrawal within 14 days of delivery. Please return the product clean and undamaged, with all original labels and every supplied accessory or additional item — such as a storage bag, spare buttons, belt, strap or decorative element — complete and intact. See our Refund Policy for details.

How often do new products arrive?
Our range is updated weekly with new brands and collections. Subscribe to our newsletter to be the first to know about new arrivals!

Returns and Exchanges

Can I return the product?
Yes. You may exercise your right of withdrawal within 14 days of delivery. You may try on and inspect the product only to the extent necessary to establish its nature, characteristics, size and fit. Please return it clean and undamaged, with all original labels and every supplied accessory or additional item complete and intact. You may be responsible for diminished value resulting from handling beyond what is necessary. The direct return cost is borne by the customer.

Can I exchange the product?
Since outlet product stock is limited, direct exchange is not possible. You can return the product and place a new order.

When will I get my money back?
We will reimburse you without undue delay and no later than 14 days after we are informed of your withdrawal, using the original payment method unless expressly agreed otherwise. We may withhold reimbursement until we receive the product or you provide evidence that it has been sent back, whichever occurs first.