Information on Withdrawal and Returns

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes possession of the product.

To exercise your right of withdrawal, please send us a clear statement of your decision to withdraw, for example by email, at returns@relovestyle.com. You meet the deadline if you send your withdrawal statement before the 14-day period expires.

Please contact us before sending a product back so that we can provide the correct return instructions and return address. Not contacting us in advance does not in itself affect a statutory right of withdrawal exercised within the legal deadline.

Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you for the returned product, including the cost of the least expensive standard delivery method offered by us. Any additional cost resulting from choosing a more expensive delivery method is not refundable.

We will make the reimbursement without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent it back, whichever occurs first.

We will use the same payment method that you used for the original transaction unless you expressly agree otherwise. You will not incur any additional fee as a result of the reimbursement. After we receive and inspect the returned product, we will notify you about the processing of the refund. Please note that your bank or card provider may require additional time to post the refund.

Returning the Product

You must send back or hand over the product without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you send the product before the 14-day period expires.

The direct cost of returning a product under the right of withdrawal is borne by the customer, unless we have expressly agreed otherwise. This does not apply to justified claims concerning a defective, damaged or incorrectly supplied product, which are handled in accordance with the applicable statutory warranty rules.

Withdrawal Form

Condition of Returned Products

Please try on and inspect the product only to the extent necessary to establish its nature, characteristics, size and fit, in the same way as you would be permitted to do in a physical shop.

The product should be returned clean, undamaged, unworn other than for reasonable fitting, unwashed and unaltered. Please return all original labels, hang tags and packaging components, together with every accessory and additional item supplied with the product — including, where applicable, a storage bag, spare buttons, belt, strap, decorative element or any other included component — complete, undamaged and intact.

The absence of the original packaging does not in itself remove your statutory right of withdrawal. However, you are responsible for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning. Diminished value may arise in particular if the product shows signs of wear, washing, staining, fragrance, make-up, damage or alteration, or if any original labels, accessories or included components are missing or damaged.

To help preserve the condition and value of the product, please also return the original packaging whenever reasonably possible. Please keep your receipt or other proof of purchase.

Sale and Outlet Products

The statutory 14-day right of withdrawal also applies to sale, discounted and outlet products. A reduced price alone does not make a product non-returnable.

Exceptions and Non-Returnable Products

The statutory exceptions apply, including goods made to the consumer's specifications or clearly personalised, and sealed goods which are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery. Gift cards cannot be returned for a cash refund except where required by law. Please contact us if you are unsure whether an exception applies to a specific product.

Damaged, Defective or Incorrect Products

Please inspect your order upon receipt and contact us without delay at returns@relovestyle.com if the product is defective or damaged, or if you received the wrong product. Please include your order number and photographs where appropriate so that we can evaluate and resolve the issue.

In the event of defective performance, we will proceed in accordance with the applicable statutory warranty rules.

Exchanges

Because outlet products are available in limited quantities, direct exchanges may not always be possible. Please contact us at returns@relovestyle.com. Exchanges are subject to stock availability. You may also exercise your right of withdrawal and place a new order for another item or size.

If more than 15 business days have passed after we confirmed that your refund was processed, please contact us at returns@relovestyle.com.